shipping
Depending on the country, delivery times and shipping costs may vary. When placing the order, the amount will be reflected.
PENINSULA:
All orders have FREE SHIPPING
CANARY ISLANDS:
All orders over €150 have FREE SHIPPING
Shipping costs on orders less than €150 will be €15.90.
The order will leave for its destination within a maximum period of 24 hours from payment validation. Shipments will be made through an express transport company that will make it easier for you to track your order. Shipping costs appear when placing the order.
RETURNS
Return of an item
The articles offered on PIBUPETS.COM are endorsed by important international firms and proven laboratories. Offering the highest quality and the best guarantee is our commitment to our customers. For hygiene and safety reasons, NO EXCHANGES OR RETURNS ARE ALLOWED, so it is very important that before adding a product to the basket, confirm that its dimensions, use and specifications are those you wish to purchase. If you have any questions, please contact our team at pibupets@pibupets.com. In any case, the return of defective products and erroneous shipments will be accepted, with PIBUPETS.COM being responsible for the return costs. To make your return, send us an email explaining the causes to pibupets@pibupets.com.
Once PIBUPETS.COM validates the error, the return process will continue and you will receive a refund of the price of the product.
